Trust & Safety

Maison Sport is committed to ensuring customer's peace of mind, so you can rest assured that your ideal instructor is fully qualified and you will safe in their care.

Are the instructors on Maison Sport qualified?

Maison Sport operates across a range of countries across Europe, each of which has varying qualification requirements and regulations for ski and snowboard instructors. Every instructor available to be booked on Maison Sport has had their qualifications manually vetted by the Maison Sport team to ensure they're a properly qualified instructor.

What qualifications do the instructors have?

Any instructor that has a blue ‘verified’ tick icon on their profile has had their qualifications vetted and verified by the Maison Sport team. The level of qualification required to have a verified account on Maison Sport varies slightly by country as follows:

  • France – All verified instructors must carry a ‘Carte Professionelle’ licence. The qualification requirements for this licence are very high and include numerous teaching and technical performance diplomas in skiing or snowboarding, European mountain safety courses, and the Euro speed test. Instructors are also required to have a criminal record check and a first aid certificate.

  • Italy, Switzerland, Austria, Germany, Finland, Scotland, Spain – All verified instructors must carry a licence which qualifies them to work independently, or be working for a registered ski school. Verified instructors must provide documentation to show they meet the local regulatory requirements and instructors that are working for a ski school must provide details of the school they work for.

What does the blue tick on an instructor’s profile mean?

If an instructor has a blue tick next to their name, it means their qualifications have been verified by Maison Sport.

What if an instructor’s qualifications haven’t been verified by Maison Sport?

If an instructor does not have a blue tick on their profile then they have not been manually vetted by the Maison Sport team. They have however self-certified that they’re a qualified instructor and confirmed they meet local regulations to work as a ski or snowboard instructor. If you’re interested in booking an instructor that hasn’t been verified, we recommend asking them via the Maison Sport messaging service what qualifications they have and only book lessons with them if you’re comfortable they’re a qualified instructor.

Payment security

Keeping your payments on Maison Sport is essential for your own security. We have carefully selected a payment provider specialist that handles every aspect of the transactions that take place on the Maison Sport platform in a secure manner.

Where does the money go? By entrusting Maison Sport to handle these transactions, both you as a customer and the instructor, as a supplier, are provided with significant security for all transactions that take place. All payments are escrowed and stored securely with our specialist provider and are only released to the instructor once the lessons have taken place.

Be smart; there is always the potential that a scammer might try to manipulate you into vulnerable situations. Any suggestion of a payment outside of the Maison Sport platform should not be taken lightly and should be reported to the Maison Sport support team.

Booking lessons for your children

Am I safe to leave my children with an Instructor? – All verified instructors that are on the Maison Sport platform are qualified to work with children, these checks are part of the application process for a valid teaching license.

How do I know if my instructor likes to teach children? We recommend that you read the instructor's biography and reviews from previous customers, these will often give you an indication of their teaching preferences. If in doubt, simply send the instructor a message and ask them for further information.

I’m nervous about leaving my child on their own with the instructor… As a rule of thumb, children respond better to their instructors when parents aren’t present. Children may seem upset initially at leaving Mummy and Daddy; however, it doesn’t take long for them to enjoy learning to ski or snowboard.

Let the professionals teach your children to ski or board! They have years of experience and knowledge and will guide your children through their learning pathways.

  • Give an accurate account of your children’s ability and previous experience to the instructor.
  • Pocket money and a snack – lessons can be tiring for children, and instructors often stop for a drink and some food.
  • Does your child have medical conditions or allergies? Always remember to let the instructor know if your children have any medical conditions that might need to be taken into consideration during their lessons.
  • Swap contact details – it’s important to swap contact details with your instructor before the lesson starts.
  • Discuss progress – it’s great to discuss progress with the instructor after a lesson, as it will help you realise the value of your lessons.

Remember skiing should always be FUN! Let your children have some freedom on the slopes outside of lessons and they will often naturally try to show you what they’ve learnt.

Best practices for communication with instructors

Please be respectful and polite when communicating with instructors on the site. We ask you not to spam the instructors and only send requests for lessons if you truly intend to use the instructor.

Be clear and concise if you have any questions and get to the important stuff right away. Providing thorough information for ability levels, experience, and participants will be advantageous.

We recommend that when making further bookings with your instructor to book through the platform, keeping your entire booking centralised on Maison Sport is very beneficial.

Safety and expectation

Maison Sport is here to help – our aim is to provide instructors of the highest quality to our worldwide customer base.

  • Read profiles carefully – Before you book an instructor, ensure that you have read their profiles in detail.
  • Instructor messaging system – We recommend messaging at least 3 instructors prior to booking.
  • Be Smart – If you have prior knowledge of a resort, make sure you organise your meeting points for lessons in familiar places.
  • Always report – Let the Maison Sport support team know of any misdirection you encounter.
  • Refer to the FAQs or live chat – Maison Sport is always on hand to answer your questions.